Studio 1 Salon is a team environment, and your satisfaction is our utmost importance. We want to ensure when you walked out our door happy – it will stay that way. If for any reason you are unhappy with the services that were provided, or just simply needed a quick fix, we would like to have an opportunity to have you come back into the salon to have the services redone or corrected.
We cannot guarantee our services if they have been altered by another salon, at home or if non-recommended products have been used. We encourage our guests to notify their service provider of any concerns prior to leaving the salon. Clients are welcome to come in to see their original stylist or we can recommend another stylist for the redo. When returning for a redo service, please contact the salon within one week of original appointment date to honor the complimentary service. Please note that the redo guarantee does not apply if the client decides to completely change the original look given from their last visit.
Appointments and Cancellations
We value your time as much as we do ours. All cancellations should be made as early as possible to allow for another guest to fill that time slot. We request that all cancellations be made at least 24 hours in advance. Cancellations that are made less than 48 hours prior to the appointment may be charged 50% of the scheduled services fee. Group bookings and bridal parties require a credit card to make reservations. Any group booking must be canceled within 48 hours of the appointment. Cancellations less than 48 hours for group bookings will be charged 50% of appointment total.
It is recommended that you arrive at least 5 minutes prior to your appointment. This will allow for adequate time for appointment check-in and getting settled before your salon experience. Arriving more than 15 minutes late for your appointment may result in the need to reschedule your appointment. All efforts will be made to assist with having services performed the same day. In some cases in order to accommodate same day rescheduling you may need to book with a different stylist. Whenever possible please call the salon to let us know you are running late. When waiting for others to have services completed we request that you wait in the reception area. To assist in creating the best experience for all guest please only bring your child when they are receiving services.
Guests who are 12 years old and younger are required to have a parent or legal guardian present throughout their service.
Studio 1 Salon leads the industry by providing the most advanced product lines available. However, if you are ever dissatisfied with your retail purchase, you may bring back your product for an exchange, or store credit within 14 days of purchase date. For returns on brushes, flat irons, blow-dryers, or any appliances sale is final. Please note each tool comes with a factory warranty upon purchase.